Help Desk and Frequently Asked Questions
| | Our goal is to get your order out to you as soon as possible. Due to the high volume of orders, be sure to place your order early. Orders paid via check or money order will require additional time for funds to clear. Most orders placed by 2pm EST will be shipped the next business day via UPS Ground. Faster shipping options are available, please contact us. |
| | At the present time, we accept, checks, money orders, and credit cards by voice authorization. We use software that encrypts all the information you send to us. We keep all the information you send to us private, and we don't sell it. Our security measures continue even after you've placed your order. We start by quickly removing your credit card information from the order documentation. We then process your credit card on a highly secure internal system, inaccessible via the Internet. |
| | If for any reason you are not happy with your purchase, you may return your unopened product for an exchange or online store credit. Please contact us for return authorization before shipping. Unauthorized returns will be refused. Return shipping is responsibility of customer. |
| | The information you give us is for our secure database and is not given out, sold or bargained for by anyone else. The information is only used for our records, to better serve you. |
| Why is my shopping cart still empty after I add an item? | Back to top |
| | To purchase items on our website, you must have cookies enabled in your browser in order to use the shopping cart. We use cookies to store very basic information on your machine. Cookies are small bits of information that are written to your hard disk. These pieces of information can contain anything from a login name and password, dates, preferences, or visited pages. The cookies placed on your machine are used soley to protect the integrity of your shopping cart. |
| | It is on our site! We use software that encrypts your private information. Your encrypted data is then sent to us through a Secure Socket Layer (SSL) security protocol. This protocol is the industry standard for internet security. All information you send to us is private. We don't sell, trade or give it away to any outside sources. |
| | We offer free UPS Ground shipping on all orders shipped in the continental United States. Shipping rates for International orders will be quoted based on your location. Please email us for international rates. |
| | By placing an order with Storm Protection Now, the customer accepts all responsibility for accuracy of window measurements and proper installation. Storm Protection Now is not responsible for errors in measurement or damaged caused to product or property. |
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